IT Techstop Operations Coordinator

**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

**Department Overview**: Our IT organisation has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
**The IT techSTOP Operations Coordinator facilitates the sharing of information about IT activities that impact a significant number of people across the business. Engages with stakeholders and shares information. Coordinates with logistics and other operational functions. Collaborates on requests from employees and contractors and with supporting activities related to remote off-site users. This person should be a good communicator who enjoys working with people from all levels of the business.

Prioritise critical issues and escalate issue(s) following defined processes.

Work with key stakeholders to ensure compliance with organisational policies and procedures and overall information management strategy.

Assist with IT on-boarding of resources including new PC's, loaner PC's, IT Training, etc. Complete IT responsible tasks associated with off-boarding of retired resources assets.

Perform inventory management tasks.

Track all customer communication and users requests/problems in the Servicenow incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update associated knowledge base with standard resolutions as required.

Expand knowledge and learn new systems and procedures.

Participate in the continual improvement of processes through the development and implementation of supporting documentation and procedures.

**Basic Requirements**:

- Ability to communicate effectively with others, both orally and in writing.
- Strong analytical and problem-solving skills
- Excellent knowledge of PC and desktop hardware.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- ServiceNow experience
- ITIL v4 Foundation Certificate in IT Service Management it is in plus
- Degree in Computer Science preferred
- Prior technical experience, 3+ years of IT/Computer experience
- ITIL Qualified

**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced

**Referral Payment Plan**: No

**_ EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.