Dynamics 365 Customer Engagement

**Who is sa.global**

sa.global is a leading Microsoft Gold Partner providing industry-focused Microsoft Dynamics 365-based ERP, CRM, HCM, and business intelligence solutions. With over 31 years of experience, we help over 500,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now an 800+ member strong global organization with presence in 25 countries.

**Why Choose sa.global**

Open, flexible, vibrant, collaborative, and diverse - these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values**:Agile, Capable, and Committed**, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

**About the Role**

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you'd to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for

sa.global is looking for a motivated and skilled **D365 Customer Engagement (CE) Functional Architect **to join our dynamic consulting team in India

**Main Responsibilities as a D365 CE Functional Architect**
- Design and architect solutions using the D365 CE platform that align with business needs and requirements - This includes designing the data model, defining entities, attributes, and relationships, as well as customizing forms, views, and business processes
- Configure the D365 CE platform to deliver the desired functionality, workflows, and automation, leveraging out-of-the-box features and developing custom solutions when needed
- Analyse existing business processes and identify opportunities for process improvement and optimization using D365 CE capabilities
- Provide training and support to end-users, super-users, and other stakeholders to ensure effective adoption and usage of the D365 CE system
- Create and maintain functional documentation including business requirements, functional specifications, solution design documents, and user guides
- Work with the testing team to validate the functionality and performance of the configured solutions to ensure they meet the specified requirements
- Keep up-to-date with the latest features, updates, and best practices related to D365 CE and ensure that the client is leveraging the platform effectively
- Communicate with project managers, business stakeholders, and technical teams to ensure project progress and deliverables are aligned with the project timeline and expectations

**Skills and Experience**
- Graduate Degree (BE/B Tech, BCA, BSc, B Com) or Diploma
- MBA in Sales, Marketing, or Operations is a plus
- Well-versed on previous versions of Dynamics CRM (2015/2016)
- Microsoft certifications for Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert) are highly desirable
- Ability to work independently and as part of a global team
- Possess strong relationship-building expertise with a wide and varied audience, internally and externally
- Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
- Excellent business communication skills with effective presentation and demonstration skills

**Contact Us**

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