Ems / Service Executive

24 hours ago


Kolkata West Bengal, India Biitcode Full time

Biitcode is urgently hiring **EMS / Service Executive** for one of our reputed clients in the **Power Systems industry.**

**Please find position details below.**
Position**:EMS / Service Executive**
Location**:Kolkata**

**Requisites**:

- B.Tech / BE / Diploma in Electrical Engineering
- 1-2 years of experience in service roles for power systems
- Hands-on experience with installation, commissioning, and maintenance of power system products
- Strong understanding of PQ analysers, capacitor banks, reactors, and power panels
- Good knowledge of preventive & corrective maintenance procedures
- Excellent diagnostic and troubleshooting skills
- Proficiency in using reporting tools and service software
- Strong communication and customer service skills
- Willingness to travel extensively and handle field service independently
- Ability to coordinate with production and engineering teams for technical support and spares

**Responsibilities**:

- Execute installation and commissioning of power system solutions at customer sites
- Conduct Power Quality (PQ) audits using analysers and prepare reports
- Troubleshoot issues in power equipment including capacitors, reactors, and panels
- Perform preventive and corrective maintenance as per service schedules
- Maintain detailed service logs including diagnostics, parts used, and service reports
- Coordinate with internal departments for spares, replacements, and technical guidance
- Provide basic equipment training and technical support to customers
- Ensure safety and quality standards are followed during all field operations
- Escalate complex issues to senior engineers or managers for resolution
- Build and maintain customer relationships through prompt and professional service
- Ensure timely service updates through the company’s service management tools/apps
- Contribute to continuous improvement efforts in customer satisfaction and operational efficiency

Thanks & Regards,
Anjali Singh
Biitcode

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person


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