Overseas Representative

A **Telecaller** (also known as a **Telemarketing Representative**) is responsible for communicating with customers over the phone to promote products or services, gather information, or perform surveys. Here's a general job description for a Telecaller:
**Key Responsibilities**:

- **Outbound Calling**:

- Make calls to prospective or existing customers to promote products, services, or special offers.
- Follow scripts for consistent messaging or use a more conversational approach depending on the campaign.
- Engage potential customers in conversation to generate leads, book appointments, or close sales.
- **Inbound Calling**:

- Handle incoming calls from customers who are seeking information or assistance.
- Provide accurate information about products or services.
- Resolve customer queries or issues in a professional manner.
- **Lead Generation**:

- Identify and qualify potential leads through phone calls or follow-up conversations.
- Record customer details and update them in the CRM (Customer Relationship Management) system.
- **Sales and Upselling**:

- Persuade customers to purchase or upgrade products and services.
- Achieve sales targets and KPIs (Key Performance Indicators).
- Process orders and follow up on customer inquiries.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers.
- Follow up with customers to ensure satisfaction or address concerns.
- Maintain records of customer interactions, transactions, comments, and complaints.
- **Market Research**:

- Conduct surveys or gather feedback from customers to gauge satisfaction or interest in products/services.
- Assist with identifying customer needs and market trends to improve products or services.
- **Documentation and Reporting**:

- Maintain accurate call logs and customer data.
- Report sales or performance metrics to supervisors or managers.
- **Compliance**:

- Ensure all calls are made in compliance with company policies and legal regulations (e.g., GDPR, Do Not Call lists).
- Ensure high ethical standards in dealing with customer data and interactions.

**Skills and Qualifications**:

- **Communication Skills**: Excellent verbal and written communication skills are a must.
- **Persuasion and Negotiation Skills**: Ability to convince customers and handle objections.
- **Customer-Centric**: Strong focus on customer service and building relationships.
- **Problem-Solving Skills**: Ability to address customer issues or queries effectively.
- **Time Management**: Ability to manage multiple calls and tasks efficiently.
- **Attention to Detail**: Ensuring accurate information is recorded and reported.

**Educational Qualifications**:

- High school diploma or equivalent (some positions may require a degree).
- Prior experience in customer service, sales, or telemarketing is a plus but not always required.

**Work Environment**:

- Telecallers typically work in an office setting, but remote work options may be available.
- It may involve working in shifts, depending on the time zone of the customers being called.

**Working Hours**:

- Standard working hours are usually 8-9 hours per day, but there can be flexibility or shifts, especially if dealing with customers from different time zones.

This description can vary slightly depending on the industry, whether the focus is on sales, support, or surveys, and whether the role is inbound or outbound.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person