E-commerce Executive

13 hours ago

Jaripatka Nagpur Maharashtra, India Abbydraw Full time

Add product listing
- Coach the team for service performance.
- Coordinate order processing, delivery and returns of customer orders.
- Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities.
- Execute activities driven by data analytics.
- Identify strategic business partnerships.
- Implement customer retention and loyalty programmes.
- Implement e-commerce activities.
- Implement new business collaboration initiatives.
- Implement preventive and corrective measures of disaster recovery plan.
- Maintain business partnerships.
- Manage a diverse service environment.
- Manage operations for service excellence.
- Manage service quality and customer satisfaction.
- Monitor and maintain smooth functionality of website.
- Monitor fulfilment of customers' orders via store pick or delivery service.
- Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms.
- Operate and maintain existing IT infrastructure and networks based on standard operations procedures.
- Prepare insights report on data mining outcome.
- Provide specialised knowledge and insights on the development of technology strategy and roadmap.
- Track and report business outcome of data-driven insights.
- Analyse new market trends, business opportunities and market segments in global and local landscape.
- Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
- Analyse service quality and customer satisfaction.
- Assess potential partnership prospects.
- Define and revise order fulfilment policies and procedures.
- Design business questions to be used for data mining and analysis.
- Develop a service recovery framework.
- Develop and implement roadmap for online store's functionality.
- Develop service operations.
- Develop, manage and measure performance of technology vendor relationships.
- Drive e-commerce sales performance.
- Encourage service innovation.
- Generate ideas and strategies based upon data-driven insights and recommendations.
- Implement e-commerce strategic and tactical programmes.
- Manage and review e-commerce operations and processes.
- Manage customer retention and loyalty programmes.
- Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
- Manage the procurement and implementation of new technologies.
- Measure order fulfilment and customer satisfaction performance.
- Monitor and review data mining and analytics tools.

**Job Types**: Full-time, Permanent, Fresher, Internship, Temporary, Volunteer

Pay: ₹6,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- E-commerce: 1 year (required)
- Amazon: 1 year (required)
- Flipkart: 1 year (required)

Work Location: In person

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