Servicedesk Associate

4 days ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 300581

We are currently seeking a ServiceDesk Associate - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
- Answers the customers' contacts via agreed channels and record reported issues.
- Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
- Acts as coach & an escalation point for less experienced colleagues
- Ideally University education, preferably technical degree or Microsoft certifications
- Experience of providing Hybrid (Office and Remote) IT support
- Excellent communication and customer service skills
- This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)

Senior Service Desk Associate English
India - Hybrid working (Office and Hybrid (Office and Remote))
Competitive Salary & Benefits
Role Overview
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

**Benefits**:
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
You will enjoy a comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

**About NTT DATA**

**NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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