Opentext

1 week ago

Bengaluru Karnataka, India Virtusa Full time

Key Responsibilities
- Collaborate with L1 support and development teams to diagnose and resolve complex technical issues.
- Perform root cause analysis for recurring problems and implement preventive measures.
- Document incident reports, troubleshooting steps, and solutions for future reference.
- Provide technical guidance and support to junior support team members.
- Ensure compliance with company policies and procedures, including change management and incident management processes.
- Participate in on-call rotation to provide 24-7 support for critical systems.
- Strong understanding of content management systems (CMS), document management systems (DMS), and digital experience platforms (DXP).
- Experience with OpenText products such as Content Server, Documentum, and Media Management.
- Familiarity with Adobe Experience Manager (AEM) and related Adobe products.
- Preferred Skills:

- Experience with other enterprise software platforms and tools.
- Knowledge of ITIL framework and incident management processes.
- Familiarity with web technologies such as HTML, CSS, JavaScript, and XML.
- Previous experience in a regulated industry such as healthcare, finance, or government.

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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