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Receptionist / Telecaller
2 weeks ago
**Job Summary:
- **
We, at Naman Sharma IAS Academy, are hiring a **Receptionist cum Telecaller** for our **renowned UPSC Coaching Academy in Chandigarh**. If you have **strong English proficiency, excellent communication skills, and basic computer proficiency**, we want you on our team This role involves **handling inquiries, student counseling, and front desk operations**.
**Key Responsibilities:
- **
- **Telecalling & Follow-ups** - Handle inbound/outbound calls, follow up on leads, and assist in student inquiries.
- **Student Counseling & Course Guidance** - Explain batch details, fee structures, and enrollment procedures persuasively.
- **Front Desk Management** - Greet visitors, manage walk-in inquiries, and maintain a professional reception area.
- **Appointment & Seminar Coordination** - Schedule counseling sessions, seminar bookings, and admissions meetings.
- **Sales & Conversion Support** - Convince potential students to attend seminars and enroll in courses.
**Required Qualifications & Skills:
- **
**English Proficiency** - Strong verbal and written communication skills.
**Excellent Communication & Soft Skills** - Clear articulation, engaging personality, and confident interaction ability.
**12th Pass / Graduate (Any Stream)** with relevant experience preferred.
**1+ years of experience in telecalling, customer handling, or front desk management is a plus.**
**Multitasking & Organizational Skills** - Ability to manage calls, walk-ins, and administrative tasks efficiently.
**Smart Thinking & Problem-Solving Ability** - Handle queries smartly and provide quick resolutions.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Flexible schedule
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Have you ever used Google Sheets, Gmail, Microsoft Excel etc.?
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
- Hindi (preferred)
**Location**:
- Chandigarh, Chandigarh (preferred)
Work Location: In person