Customer Experience Advisor

15 hours ago

India VXI Global Solutions Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities
- Respond to customer inquiries (via telephone)
Provide exceptional service to customers during each interaction
Address customer concerns and/or provide solutions
Adhere to all company guidelines regarding the delivery of service and support to customers
Escalate problematic customer issues to management according to standard operating procedures
Properly document each customer interaction according to company standard operating procedures
Maintain an excellent on-time attendance record (schedule adherence)
Adhere to company quality assurance guidelines and standard operating procedures
Act with the highest levels of integrity and professionalism in each customer interaction

Required Skills
- Strong verbal communication abilities
Ability to handle multiple customer interactions Via call
Strong focus on providing a positive customer experience
Accuracy in capturing customer information and resolving issues.
Should be flexible to into graveyard shifts & rotational shifts

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Original Title: Customer Experience Advisor

Req Id: R25_03549

Posted At: Fri Jul 04 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Customer Service

Full Time

India,

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