Customer Service Representative

6 days ago

Surat, India DP World Full time

Sharing Railing details with the customers regarding their Export / Import Shipments.
- Updating customers twice a day regarding train running/port arrival status.
- Sending Buffer shifting updates to the customers on daily basis.
- Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles.
- Reports pertaining to Exports as and when required by the Sales team as per their specific requirements.
- Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release.
- Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records.
- Arranging KYC and GST details from all the new customers introduced by Sales.
- Sending Notice to trade as & when required.
- Balance confirmation details are being sent to the customers which helps in reconciliation their accounts with us for smooth clearance of the payments.
- Replying day to day queries of the customers to ensure customer
- Internal communication regarding weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to Finance team.
- Sending original Delivery orders received from the customers for their Imports shipment to relevant colleagues.
- Sending in-transit details to customers for their shipments.
- Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo.

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