Customer Support Role

4 days ago

Nagpur Maharashtra, India AnugrahHrservices Full time

**Job Title**:Customer Support role**

**experience : 1 - 3 years**

**Salary : 4 - 5 lacs p.a**

**Location**: Nagpur, Hexaware BPS

**Job Type**: Full Time

**Working Hours**: 9:30 am - 6:30 pm, Monday to Saturday

**Interview Timings**: 11:00 am - 4:00 pm, Monday to Saturday

**Roles and Responsibilities**:

- Provide exceptional customer service and support to clients.
- Follow up with customers to ensure their needs and expectations are met.
- Maintain a strong customer service orientation throughout all interactions.
- Handle customer inquiries and complaints with professionalism and patience.
- Utilize company policies and tools to document contact topics and actions taken.
- Work effectively with team members to provide seamless customer support.
- Demonstrate clear, polite, and professional written and verbal communication.
- Escalate customer issues appropriately and in a timely manner.
- Achieve productivity and quality standards set by the company.

**Skills and Qualifications**:

- Excellent communication skills in English, both written and verbal.
- Ability to type a minimum of 25 words per minute.
- Experience in handling difficult or irate customers effectively.
- Ability to adjust behavior and communication to accommodate diverse individuals.
- Professional and positive demeanor.
- Graduation is preferred but not mandatory.
- Experience in IT - Hardware / Networking is a plus.
- Freshers are welcome to apply.

**Benefits**:

- Competitive salary package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Pick and Drop service available for employees.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Fixed shift
- Monday to Friday
- Morning shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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