Client Support Executive

3 days ago

Delhi, India Magnolia Lane Full time

**Job Profile: Client Support Executive**

Launched in 2020, 1 Magnolia Lane brings its fresh energy to flower lovers in the National Capital Region. We infuse affordable luxury into our clients’ everyday lives. Our quest is to excite, delight and make flowers a happy habit.

As the Client Support Executive you will be handling all customer queries across various platforms on which we market our products. You will act as a liaison between the company and its customers and resolve their apprehensions. 1Magnolia Lane thrives on its strong customer relationships and hence this role will be pivotal for the organization.

**Responsibilities**:

- Handle all customer queries, provide appropriate solutions to those queries and take follow up to ensure resolution of the same.
- Receive communication across all current platforms -Facebook, Instagram, WhatsApp, and Via phone. Resolve all customer queries that arise.
- Record all customer interactions and utilize this data to generate potential Leads.
- Build sustainable relationships with potential and current customers via regular and thorough interactions.
- Should be able to handle queries related to product customization and route them to the concerned divisions at the company, ensuring resolution of these doubts within time.

**Job Skills & Qualifications**:

- Graduate from any specialization.
- Experience - 1 to 3 Yrs. in a Customer Support Role, Luxury sector is preferred.
- Excellent Communication skills - Spoken & Written (Languages preferred: English, Hindi).
- Must be Customer-Centric and be able to handle all queries with utmost Professionalism.

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off

Schedule:

- Morning shift

Application Question(s):

- What is your current CTC?
- Can you commute to our office in New Friends Colony, South Delhi?

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