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Client Servicing Executive
3 weeks ago
**Position Identification**:
Designation - Client Service Executive
Department - Client service
**Purpose of the Job**:
To collaboratively work with all relevant departments to better address and timely deliverables to all the customers’ needs. Key Deliverables - 3Cs Collaboration, Coordination and Customer Satisfaction
**Principal Tasks & Responsibilities**:
Client Servicing
- Interact with clients and build relationships with them while ensuring their needs are being met in time bound manner.
- Need to understand the client’s brief and coordinate with the designing team to get the job executed as per the client’s expectation.
- Collaborating with the relevant departments (Content writing team, Design team, SEO team) to better address client needs, media spent. Providing regular updates to higher management, and upselling company products where possible.
- Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
- Timely scheduling of deliverables to enable the operation team to deliver on time and as per contract.
- Managing the meeting for clients as well as internal teams.
- Strong follow ups from clients, operation teams and provide feedback.
- Develop open and effective channels of communication with each client that can be employed by other departments as well.
- Maintain trackers, reports for client interaction.
- Collect testimonies from clients.
- Meeting existing clients on pre decided schedule.
- Time Management and should be able to prioritize the task.
- Sales Part
- Identify new business opportunities through client referrals and forward it to Business Development Team.
- Encourage revenue growth by inspiring existing clients to purchase additional services - Upsell and Cross sell.
- Finance Part
- Sending Invoices to clients on time.
- Ensure the payments are collected as per terms of payment.
- Research and Development
- Analyze the competition and Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
**Person Specifications**:
Qualifications - Bachelors in Marketing / Mass Media / Digital marketing or related field.
Skills
- Time management.
- She/he Should also be process oriented, organized and able to self-manage work in pressure situations whilst working with multiple clients and Operation team in parallel.
- Good Business and analytical skills.
- Team handling experience is a plus, but not mandatory.
