Guest Relationship Executive
7 days ago
**ob Title**:
Hospital Front Desk Guest Relations Executive (GRE)
**Job Summary**:
The GRE serves as the first point of contact for patients, families, and visitors, providing assistance, information, and a welcoming environment. They ensure a smooth and efficient check-in/check-out process while addressing inquiries and resolving issues to enhance the hospital's reputation for quality care.
**Key Responsibilities:1. Front Desk Operations**:
- Greet patients and visitors warmly upon arrival.
- Assist with check-ins, registrations, and scheduling appointments.
- Verify patient information and ensure accurate documentation.
- Facilitate the check-out process, including handling payments and receipts.
**2. Customer Service**:
- Provide information about hospital services, departments, and facilities.
- Address patient or visitor queries, complaints, and concerns courteously.
- Liaise with clinical and administrative staff to ensure prompt issue resolution.
- Act as a point of contact for patient feedback and escalate complex cases as needed.
**3. Coordination**:
- Direct patients and visitors to appropriate departments or locations within the hospital.
- Communicate effectively with other departments to coordinate appointments and services.
- Maintain up-to-date knowledge of hospital policies, procedures, and offerings.
**4. Administrative Duties**:
- Maintain and organize front desk supplies and forms.
- Record and report daily activities to the relevant supervisor.
**5. Emergency Handling**:
- Respond calmly and effectively in emergency situations, assisting patients and visitors while coordinating with relevant teams.
Pay: ₹8,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekend availability
**Experience**:
- 2-3: 1 year (required)
Work Location: In person
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