Guest Relation Executive

3 days ago

New Town Kolkata West Bengal, India The Vedic Village Spa Resort Full time

Welcoming guests in a friendly and professional way
- Handle all keys, mail, messages and any other items for guest as requested.
- Take reservation at the counter when reservation department is closed.
- Check out guests courteously and accurately.
- Assign rooms and prepare keys/folders for all arriving guests and groups.
- Maintain good guest relations with in-house guests at all times.
- Post all charges without delay and update the folios.
- Courteous and hospitable attitude at all times.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
- Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel.
- Maintain a well-groomed appearance and a tidy work area.
- Keep Personal Grooming at the highest standard.
- Perform all other duties assigned by the Manager.
- Ability to listen and respond to Guest needs
- Excellent interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Addressing and escalating Guest complaints
- Providing information about facilities, programs and other services
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address Guest complaints and escalate to Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- New Town, Kolkata, West Bengal (required)

Ability to Relocate:

- New Town, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9051088810

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