Front Office Associate

**Job Title**: Front Office Associate / Guest Service Agent

**Location**: KR Inn Hotels and Inns, K.R.Puram, Bengaluru

**Employment Type**: Full-Time

**Contact : Mr.Darshan (+91 7259652238)**

As a Guest Service Agent at KR Inn Hotels and Inns, you will provide reception services for guests to ensure an exceptional experience from check-in through check-out and complete audits as required. Your role as a Guest Service Agent is crucial in shaping the first impressions of our guests.

**Key Responsibilities**:

- **Guest Services**: Achieve positive outcomes from guest queries in a timely and efficient manner.
- **Reception Duties**: Ensure an efficient reception experience for guests, including check-in/out, and complete audit procedures as required.
- **Communication**: Keep the Guest Service Manager fully aware of any relevant feedback from guests and other departments.
- **Customer Service**: Demonstrate a high level of customer service at all times.
- **Training**: Attend appropriate training courses and assist with the Night Team's training and development efforts.
- **Product Knowledge**: Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary for daily duties.
- **Up-Selling**: Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- **Financial Transactions**: Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
- **Compliance**: Comply with hotel security, fire regulations, and all health and safety legislation.
- **Procedures**: Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
- **Standards**: Follow company brand standards.
- **Support**: Assist other departments as necessary.

**Qualifications**:

- **Experience**: Previous experience in a customer-focused industry.
- **Attitude**: Positive attitude and good communication skills.
- **Service Commitment**: Commitment to delivering a high level of customer service.
- **Grooming**: Excellent grooming standards.
- **Skills**: Calm, efficient, and organized with great attention to detail. Ability to multi-task while maintaining a positive attitude when working with a guest. Professional manner with an emphasis on hospitality and guest service. Ability to work independently and as part of a team. Competent level of IT proficiency.

**Preferred Qualifications**:

- Previous experience in cash handling.
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
- Conflict resolution experience.

**What We Offer**:

- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Employee discounts on hotel stays and dining.
- Extensive training and development programs.

**Join KR Inn Hotels and Inns and become part of a team dedicated to creating unforgettable guest experiences**

**Job Types**: Full-time, Permanent

Pay: ₹13,500.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person