Customer Service Quality Assurance

**To promptly respond to the calls and resolving the Query as per the need.**: - **Develop objectives for the call center’s day-to-day activities.**: - **Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.**: - **Work effectively and performance annually or on an at-need basis.**: - **Answer all incoming...

Job DescriptionJoin our team as a QA Intern / Software Testing Intern and gain hands-on experience in software testing, bug identification, and quality assurance processes. Ideal for students or recent graduates eager to grow in software testing and development.QualificationsAny Degree / Diploma / +2. Strong analytical and problem-solving skills...

For R&D DY Manager:Ensuring the research on product design, product development and cost effective manufacturing is carried out within the team. Managing the functions of Product Development process (Innovation & Design) and carrying out research, originating new concepts. Addressing and solving all technical issues with regards to new product development...

Quality assurance coordinators are responsible for working with hospital or clinic medical directors or home health or hospice agencies to develop, maintain, and implement plans to achieve quality improvement goals. - They supervise nursing staff and are usually responsible for ensuring that staff members conform to government regulations and institutional...

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Quality Assurance Specialist 1 Position Type: Permanent Location: Kochi Starting Date: Immediately Job Description: Opportunity SOTI is an industry leading global organization with...

Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

**Responsibilities for Sales Coordinator** - Assess the customer needs of clients and connect them with the correct provider - Create and maintain a directory of service providers and resources - Create and maintain a database of clients and client needs - Assess client issues and provide recommendations to fix problems - Ensure each client is given the...

Job description: - Responsible for calibrating and supporting quality standards. - Ensure that quality and customer satisfaction goals are met or addressed in a timely manner. - Audit calls, chat, email, etc for external and internal communication and give feedback on strength and developmental areas to improve Executives performance - Monitor quality and...

Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

Responsibilities: Schedule appointments, meetings, and service visits for clients/customers. Liaise between clients/customers and service providers to ensure timely and satisfactory service delivery. Maintain accurate records of service requests, appointments, and client/customer interactions. Monitor service delivery progress and address any issues or...