Customer Support Executive

2 weeks ago

T Nagar Chennai Tamil Nadu, India Vedita Ventures Full time

**Skills & Competencies**:
∙ Required good communication skills, should be able to converse in English, Hindi, Tamil / Telugu. (Multilingual will be preferred)

∙ Fluent conversation skills in Hindi & English Is must.

∙ Passion to work in the Fintech space.

∙ Professional in Tele sales and customer service skills

∙ Must have Tele sales experience especially in Banking products

∙ Highly self-motivated towards sales

∙ The patience and skill to interact with customers in speech communication.

∙ Exceeding or Meeting sales goals.

∙ Ability to multi-task, prioritize, and manage time effectively.

∙ Relationship management skills is a must.

∙ Willingness to work in shift system in 9AM to 9PM window.

∙ Flexible to work in Rotational Shifts (Day Rotational Shift) must be available to work on holidays and weekends

**Job responsibilities**

∙ Need to do sales related outbound calls.

∙ Need to answer customer’s queries through voice services, inbound / outbound.

∙ Ability in cross selling.

∙ Address the customer mails to provide appropriate resolution on time.

∙ Understanding the customer’s requirement and respond promptly.

∙ Generating sales leads that develop into new customers.

∙ Contributes to team effort by accomplishing related results as needed

∙ Maintain documentation of customer inquiries and responses for future reference

∙ Handle dissatisfied customers in a polite and professional way.

∙ Answering customers' queries on the product.

**Job Types**: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

Schedule:

- Rotational shift

Application Question(s):

- Do you have experience in Fintech space? for how many years?

**Experience**:

- Banking product: 1 year (required)
- Customer support: 1 year (required)

Work Location: In person

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