Employee Relations Business Partner

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

**Job Summary**:
What you need to know about the role
- We are looking for a top-notch HRBP to support our Chennai office with employees across a variety of business functions: Analytics, Product Management, Tech/Engineering & CS Ops. In this role, you will act as the main point of contact in the Chennai office, consulting on employee relations matters, performance management and conflict resolution. The incumbent will build relationships with managers, employees and site leaders while liaising with the global HR team.

Meet our team

As part of the India Site People Team you will focus on providing guidance on the effective resolution of employee relations matters, ensuring compliance with company policies and implementing local programs that will elevate engagement. In this role you will ensure all programs foster a high-performing, engaging, work environment.

**Your way to impact**

**In this job, you will act as a key point of contact in a specific site/location for employee relations matters, including grievances, disciplinary actions, and conflict resolution. You will provide guidance on company policies, collaborate with leadership to improve employee satisfaction, and conduct thorough investigations into employee concerns. This role will utilize HR case data to assist in the identification of trends, recommending process improvements and training opportunities for leaders. Additionally, you will assist in developing and delivering HR training programs, maintain accurate employee records, and stay updated on HR best practices to recommend continuous improvements.**

**Your day to day**
- **Serve as a key point of contact for all employee relations matters, including employee grievances, disciplinary actions, and conflict resolution.**:

- **Provide guidance and support to employees regarding company policies and procedures, ensuring compliance and fairness.**:

- **Conduct investigations into escalated, complex complaints or concerns raised by employees, ensuring timely and thorough resolution.**:

- **Collaborate with leadership and the HR team to develop and implement strategies and programs aimed at improving employee satisfaction and engagement.**:

- **Assist in the development and delivery of employee training programs on various HR-related topics, such as diversity and inclusion, harassment prevention, and employee rights.**:

- **Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with applicable laws and regulations.**:

- **Stay current on HR best practices and industry trends, making recommendations for continuous improvement to HR policies and procedures.**

**What do you need to bring-**
- Minimum of 8 years of relevant work experience and a Bachelor's degree or equivale