Customer Support Full-time

6 days ago

Jaipur, India HyreFox Consultants Full time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology,consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have a dedicated workforce of over 170,000, serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative We are looking for smart professionals with a great attitude to make every single client interaction delightful.

**Your Impact as a Customer Service Representative**
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements

**Education**
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with
- specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)

You bring knowledge & expertise Required Experience
- Experience 0- 2 yrs
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Depends on Process/Client alignment
- LOCATION - GURGAON & NOIDA

**Other Details**:

- **Keywords**: Customer Support
- **Industry**: BPO/ITES
- **Employement Type**: PERMANENT

**Location**
Jaipur

**Job Title**
Customer Support

**Experience**
0.0 yrs - 2.0 yrs

**CTC**
INR 2.50 lacs - 3.25 lacs

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