Microsoft O365 Premier Support Sme

5 days ago

Noida, India nFrastructure Full time

**Microsoft O365 Technologist **- Microsoft Teams (Premier Support)**

**Position Overview**
***
The Microsoft Senior Technologist is responsible for providing technical leadership and support within the Zones Microsoft Advanced Solution Center. The primary duties will include but are not limited to: technical advisement and leadership of Microsoft Teams and troubleshooting and solving complex O365 issues. Exceptional customer service skills and a drive to partner with the Zones team in achieving excellence for both internal and external customers are required.

**Key Responsibilities**

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The **Microsoft Senior Technologist** is primarily responsible for:

- Define, implement, and manage organization wide policies on:

- Troubleshooting and solving Microsoft Teams and related issues.
- Research and solve complex technical issues related to Microsoft Teams and infrastructure integration with strategic customers
- Managing customer expectations and setting realistic timeframes
- Establish and maintain a positive and productive relationship with operational leadership and staff

Required Experience:

- In depth knowledge of Office 365 along with experience helping others troubleshoot moderate to complex problems
- 3-5 years hands-on infrastructure experience, including Microsoft Teams
- Familiarity and working knowledge of Windows platform
- Familiarity with creating and maintaining Virtual Machines
- Familiarity and some level of working knowledge of database platforms
- Has experienced project failures and learned from them
- Excellent interpersonal and written & oral communication skills
- Strong team player and enjoys helping/supporting co-workers
- Strong analytical and problem-solving skills
- Self-motivated
- Capable of working independently
- Ability to work within tight schedules and budget

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and backed by the Zones Global Team, Zones India offers customized IT solutions and professional services to multinational organizations conducting business in the country.

**Zones offers a comprehensive Benefits package**

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

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