Customer Support Representative

7 days ago

Whitefield Bengaluru Karnataka, India NL Transportation Pvt Ltd Full time

Strong Communication Skills needed.
- Strong organizational skills and detail oriented.
- Experience with Outlook, excel, and scheduling/software systems preferred.
- Supervise assigned customer accounts
- Maintain vital Customer Service with account representatives
- Accept loads to mcleod via EDI electronic load tendering, confirm load information and appointment schedule.
- Deliver Customer expectation
- Accept loads to mcleod via EDI electronic load tendering, confirm load information and appointment schedule.
- Clear EDI errors, review planning board, request additional shipments for lanes/regions below capacity.
- Track and trac equipment to provide customer with updates and ETA.
- Work with planners and dispatchers to provide timely updates into TMS
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Assist with any issues that arise with the load issues at the shipper, receiver, product issues, overages, shortages, damages, rescheduling etc.

**Job Types**: Full-time, Permanent, Internship

Pay: ₹30,000.00 - ₹50,000.00 per month

Schedule:

- Fixed shift
- Night shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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