Nodal Officer

department
- Liaisoning
- Job posted on
- Aug 26, 2024
- emp_type
- Permanent
- Experience range (Years)
- 8 years - 10 years

**Porter: Creating Impactful Journeys**

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

**Why Porter?**
- Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.- Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.- Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
- Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

**Be a Part of Something Extraordinary**:
If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution - where every day is an opportunity to redefine what's possible.

**Job Overview**:
The Liaison Officer will be responsible for auditing conflicts, handling police cases, addressing frauds, and managing thefts occurring between customers and partners in our on-demand delivery company. This role requires a proactive individual with excellent communication and investigative skills to ensure the security and integrity of the company’s operations and customer relationships.

**Key Responsibilities**:
**1**.** Conflict Auditing and Resolution**:
Conduct thorough audits of conflicts and disputes between customers and partners.

Mediate between parties to resolve conflicts amicably.

Document all findings and resolutions accurately.

**2**. **Handling Police Cases**:
Serve as the primary point of contact for all interactions with law enforcement agencies.

Prepare and submit necessary documentation and reports to the police regarding incidents

involving customers and partners.

Coordinate with legal teams to provide information and support for ongoing investigations.

**3. Fraud Investigation**:
Investigate allegations of fraud involving customers and partners.

Collect and analyze evidence to substantiate claims.

Work with internal and external stakeholders to prevent future occurrences.

**4. Theft Management**:
Investigate incidents of theft involving customer and partner transactions.

Implement measures to prevent theft and enhance security protocols.

Liaise with law enforcement to recover stolen assets and address theft incidents.

**5. Reporting and Documentation**:
Maintain detailed records of all investigations and audits.

Prepare comprehensive reports for senior management and relevant authorities.

Ensure documentation is stored securely and confidentiality is maintained.

**6. Collaboration and Coordination**:
Work closely with other departments to ensure compliance with security protocols.

Coordinate with external agencies for joint investigations and operations.

**7. Compliance**:
Ensure all activities comply with local laws and regulations.

Stay updated on relevant legal and regulatory changes.

**Skills**:

- Strong communication and interpersonal skills to manage conflict resolution and negotiations.
- Excellent investigative skills and attention to detail for handling police cases, fraud, and theft management.
- Proficiency in preparing reports and maintaining documentation.
- Knowledge of local laws and regulations related to law enforcement, security, and corporate compliance.
- Experience in liaising with law enforcement and legal authorities.