Guest Service Associate

1 week ago

Kokapet Hyderabad Telangana, India Allu Entertainment Full time

We are looking for enthusiastic and customer-focused Service Associates to join our team at [Multiplex Name]. You will be responsible for delivering an exceptional guest experience through prompt service, maintaining cleanliness, and ensuring smooth F&B operations during showtimes.

**Key Responsibilities**:

- Greet guests warmly and guide them to their seats or designated areas
- Operate food & beverage counters - take orders, prepare and serve items (popcorn, drinks, snacks)
- Ensure hygiene and cleanliness standards are followed in all service areas
- Refill stock at counters and ensure readiness before peak showtimes
- Handle billing, POS machine operations, and basic cash/card transactions
- Assist customers with directions, show timings, or general inquiries
- Monitor auditorium entry during and before the show; check tickets
- Clear trays, cups, and garbage after shows; maintain cleanliness in public areas
- Escalate customer complaints or technical issues to the supervisor
- Support crowd control during rush hours and ensure smooth entry/exit

**Requirements**:

- 10th / 12th pass or higher (graduate preferred but not mandatory)
- 0-2 years of experience in hospitality, retail, or service roles
- Basic communication skills (Hindi, English; local language is a plus)
- Ability to work flexible shifts, weekends, and holidays
- Physically fit and able to stand for long durations
- Team player with a customer-first attitude

**Working Hours**:

- Rotational shifts (morning, afternoon, closing)
- 6-day working week; weekends are mandatory

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,390.89 - ₹29,184.66 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 6287275336

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