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Pharmaceutical Operations Executive
2 weeks ago
Pharmaceutical Operations executive
We have an urgent requirement in the QA department
UK Shift Timings (02:00pm-11:00pm) during daylight saving - (01:00pm-10:00pm) (Mon to Fri)
Education: Bachelor of Pharmacy or Bachelor of Science (Chemistry) or Master of Pharmacy or Master of Science
Preparation of worksheet for specials obtained medicine including suspension, solution, cream, ointment, and packing down the tablets and capsules.
- Obtaining the order and entering into the system and creating invoices and handling the further process regarding the particular product by internal follow-up for the timely execution of the order
Handling the logistics from creating the shipment and tracking the shipment and post shipment update.
- Solving customer queries and following up with them regarding orders.
General administrative work
To deal with admin staff either by telephone or electronically for order processing
To promptly respond to, to handle and to resolve customer inquiries.
To receive orders from customers.
To perform customer verifications.
To receive orders from customers.
To direct requests and unresolved issues to the MD or the Sales Office Manager.
To manage customers' accounts.
To keep records of customer interactions and transactions.
To record & respond inquiries and complaints.
To record details of actions taken.
To administer the ordering and invoicing process (both electronically and hardcopy).
To communicate and coordinate with internal departments.
To follow up on customer interactions.
To provide timely feedback to the MD or the Sales Office Manager regarding performance.
To adhere to all company policies, procedures, and business ethics codes.
To maintain professional internal and external relationships that meet company core values.
To be able to interact and to cooperate with all company employees.
To proactively establish and maintain effective working team relationships with all support departments.
Salary as per company norms
**Key Skills**:
Pharmaceutical Operation Executive plays a critical role in providing an interface between customers and the client company.
A clear and pleasant speaking voice and fluency in English is must.
Good communications skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Work in accordance with the Company’s policies and procedures
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 20/01/2025
