Service Advisor

4 days ago

Edapally Kochi Kerala, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.
- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
- Provide clear cost estimates and keep customers informed of work progress.
- Monitor the work progress and keep customers informed of changes in cost and completion times.
- Ensure clear and precise service invoices that shows parts, labor and lubricant charges.
- Promote Value Added Services to Customers.
- Plan and act as per monthly targets for the workshops.
- Take all necessary actions to resolve customer complaints as per promised time.
- Ensure all customer vehicles are clean and ready according to the promised delivery time.
- Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customers satisfaction.

Qualification: Diploma/Degree in Automobile/Mechanical Engineering

Experience: Min 1 year in the same field

**Salary**: Up to 20000 (Hike from current salary)

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Edapally, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

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