Operations Intern

6 days ago

Begumpet Hyderabad Telangana, India GSNA Education Pvt Ltd Full time

**Job Title: Client Relationship Associate**

**Company: NNIIT**

**Location: Hyderabad**

**About NNIIT**:
NNIIT is a fast-growing company dedicated to **personalization as a solution for all competitive, board, and entrance examinations** through **AI & Neuro-advanced technology**. We are looking for an empathetic and proactive **Customer Success Manager (CSM)** to ensure customer satisfaction, retention, and long-term success.

**Key Responsibilities**:

- Act as the **primary point of contact** for assigned customers, ensuring a seamless onboarding experience
- Assist students and parents in effectively using NNIIT’s products and services
- **Track customer progress**, usage patterns, and address concerns proactively
- Ensure **high customer retention rates** by delivering exceptional support and guidance
- Gather customer feedback and collaborate with internal teams to enhance the product experience
- Identify opportunities for **upselling and cross-selling** additional services
- Manage and resolve customer issues efficiently to maintain high satisfaction levels
- Maintain accurate records of customer interactions and progress
- Conduct **training sessions, webinars, and engagement activities** to drive product adoption

**Requirements**:

- **Bachelor’s degree** in Business, Marketing, B.Tech in Science streams (Computer Science, IT, Electronics, Mechanical, etc.), or a related field
- Strong **communication and interpersonal skills**:

- Ability to build and maintain **long-term relationships** with customers
- Problem-solving mindset with a **customer-first approach**:

- Prior experience in **customer success, account management, or client servicing** is a plus but not mandatory

**Perks & Benefits**:

- **Health Insurance** coverage for employees
- **Competitive performance-based incentives**:

- **Career growth opportunities** within the company
- **Hands-on training and mentorship**:

- A **dynamic and fast-paced** work environment

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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