Gainsight Admin- Cx

5+ years Exp1 Year DurationSkills- JD Attached• Bachelor's degree in Computer Science, Information Systems, or related field.• 5+ years of experience in technical support or engineering roles, preferably in SaaS environments.• 2+ years of hands-on experience with Gainsight administration or support.• Strong understanding of customer success processes...

Join our dynamic team as a** Gainsight Administrator**, where you'll play a pivotal role in optimizing our customer success operations. As a Gainsight Administrator, you will configure, deploy, and manage the Gainsight platform, including reports, dashboards, and workflows. Collaborate with cross-functional teams to gather business requirements and configure...

**Basic Information**: Country: India State: Maharashtra City: Pune Date Published: 28-Aug-2024 Job ID: 43085 Travel: up to 10% **Description and Requirements**: CareerArc Code CA-PM **"At BMC trust is not just a word - it's a way of life!"** We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the...

**Who You Are**: - A data-driven problem solver with a strong track record of diagnosing and fixing complex data issues. - A hands-on expert in Gainsight, Snowflake, and Power BI with the ability to translate technical data into meaningful business insights. - Experienced in techno-functional roles, comfortable working across both engineering and business...

**Basic Information**: Country: India State: Maharashtra City: Pune Date Published: 16-Oct-2024 Job ID: 43337 Travel: You may occasionally be required to travel for business Secondary locations: IND Bangalore - Prestige Summit **Description and Requirements**: CareerArc Code CA-PM LI-PM1 Hybrid: #LI-Hybrid **"At BMC trust is not just a word - it's...

**Objectives of this role** - Serve as the main point of contact in all matters related to client concerns and needs - Build and strengthen client relationships to achieve long-term partnerships - Maintain accurate client records, keeping track of any contract updates and renewals - Work with sales and other internal teams to develop strategic marketing...

Job Overview :Zensar is seeking a seasoned Voice and Contact Center Engineer with deep expertise in Cisco Webex Contact Center Enterprise (WxCCE) and Visual IVR platforms. In this role, you will design, develop, and support IVR solutions for Service Desk, BPO, and Service Operations environments. Experience with Cisco Voice Portal (CVP) and integration with...

**Objectives of this role** - Serve as the main point of contact in all matters related to client concerns and needs - Build and strengthen client relationships to achieve long-term partnerships - Maintain accurate client records, keeping track of any contract updates and renewals - Work with sales and other internal teams to develop strategic marketing...

Job SummaryWe are seeking an experienced Voice and Contact Center Engineer to design, develop, and support IVR solutions for Service Desk, BPO, and Service Operations environments.In this role, you will leverage expertise in Cisco Webex Contact Center Enterprise (WxCCE) and Visual IVR platforms to deliver customized call flow designs that meet business...

Job Description- Operational Excellence Feedback Systems:Design and manage feedback systems, implement proactive issue resolution mechanisms, drive data-informed decision-making with dashboards and KPIs, and foster cultural alignment across U.S. and Pune teams.- Strategic Scalable Program Leadership:Anticipate operational challenges, build scalable growth...