Customer Support Executive
1 week ago
Position :Customer Support Executive
Qualification: HSC / SSC
Experience: 0- 1 years
Responsibility:
Managing Incoming & Outgoing calls.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify & assess customers' needs to achieve satisfaction
Keep records of customer interactions, process customer accounts and file documents
Shift: Rotational shift (No fixed week off on Sundays)
**Responsibilities**:
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
**Requirements**:
Qualification: HSC / SSC
Experience: 0- 1 years
- Multi-tasking abilities
- Familiarity with our industry is a plus
- Patience when handling tough cases
- Excellent communication and problem-solving skills
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