Customer Quality Executive

7 days ago

Bhiwadi, India BMI Cables Pvt Ltd Full time

**Position**: Customer Quality Executive
**Location**: Bhiwadi
**Department**: Quality Assurance
**Reporting To**: QA Manager / Plant Head
**Experience Required**: 5-7 years in customer-facing quality role, preferably in wire & cable / electrical

Role Summary:
Responsible for managing customer quality concerns, including complaint resolution, corrective action documentation (CAPA), customer communication, and support for quality audits.

Key Responsibilities:
**Customer Complaint Handling**:

- Receive and log customer complaints related to product quality.
- Investigate root cause using tools like 5 Why, Fishbone, Pareto, etc.
- Coordinate with production, QC, and R&D to determine corrective actions.
- Prepare and submit 8D / 5Why / CAPA reports as per customer requirements.

**Customer Communication**:

- Act as the single point of contact for customer quality concerns.
- Provide timely updates and solutions to customers on complaint status.
- Maintain a professional and prompt communication standard with all customers.

**Documentation & Reporting**:

- Maintain detailed records of customer complaints, inspection results, and CAPA status.
- Generate weekly/monthly dashboards for internal management review.
- Track and follow up on open complaints until closure and effectiveness verification.

**Audit & Quality Support**:

- Assist in preparing for customer audits and technical visits.
- Ensure traceability and documentation of quality parameters for dispatch batches.
- Support NCR (Non-Conformance Report) documentation and resolution.

Desired Skills & Competencies:

- Strong communication and documentation skills
- Familiarity with 8D, CAPA, RCA, and quality management tools
- Ability to coordinate with internal teams under time pressure
- Proficient in MS Excel, Word, and ERP-based systems

Qualifications:

- Diploma / B.E. / B.Tech in Mechanical, Electrical, or Industrial Engineering
- Experience in Quality function related to metals/wire/strip/cables is preferred
- ISO 9001 / IATF knowledge will be an added advantage

Pay: Up to ₹50,000.00 per month

Schedule:

- Day shift

Work Location: In person

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