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3 days ago

Bhiwadi RJ IN Bhikaji Cama Bhawan Building Full time

Position Customer Quality Executive Location Bhiwadi Department Quality Assurance Reporting To QA Manager Plant Head Experience Required 5-7 years in customer-facing quality role preferably in wire cable electrical Role Summary Responsible for managing customer quality concerns including complaint resolution corrective action documentation CAPA customer communication and support for quality audits Key Responsibilities Customer Complaint Handling Receive and log customer complaints related to product quality Investigate root cause using tools like 5 Why Fishbone Pareto etc Coordinate with production QC and R D to determine corrective actions Prepare and submit 8D 5Why CAPA reports as per customer requirements Customer Communication Act as the single point of contact for customer quality concerns Provide timely updates and solutions to customers on complaint status Maintain a professional and prompt communication standard with all customers Documentation Reporting Maintain detailed records of customer complaints inspection results and CAPA status Generate weekly monthly dashboards for internal management review Track and follow up on open complaints until closure and effectiveness verification Audit Quality Support Assist in preparing for customer audits and technical visits Ensure traceability and documentation of quality parameters for dispatch batches Support NCR Non-Conformance Report documentation and resolution Desired Skills Competencies Strong communication and documentation skills Familiarity with 8D CAPA RCA and quality management tools Ability to coordinate with internal teams under time pressure Proficient in MS Excel Word and ERP-based systems Qualifications Diploma B E B Tech in Mechanical Electrical or Industrial Engineering Experience in Quality function related to metals wire strip cables is preferred ISO 9001 IATF knowledge will be an added advantage Job Type Full-time Pay Up to 50 000 00 per month Schedule Day shift Work Location In person

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