Vod-lc Associate, Voice of Driver

6 days ago

Hyderabad, India ADCI HYD 13 SEZ Full time

Good communication skills - ability to communicate with internal/external stakeholders clearly and concisely.
- Ability to dive deep into unique cases and provide conclusive insights.
- Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs.
- Analyze and detect exceptions.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Strong learning ability.

Job summary
The Voice Of Driver -Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The VOD-LC team is looking for a VOD-LC Associate at Hyderabad site to support the operations team.

Key job responsibilities
- You will be a primary POC supporting the execution of ad-hoc, and high visibility tasks related to identify DP pain points by sourcing insights from Social Media Channels
- Collate and share feedback from various channels such as Station Feedback forms, Social Media Posts to relevant POCs.
- Executes reports for existing programs.

About the team
The Voice Of Driver -Listening Channels Team works closely understanding the DP sentiment around day-to-day operations with regards to various aspects of Flex Delivery Partners across various marketplaces like US, UK, DE, ES, SG, JP, AU etc. The VOD-LC team is looking for a VOD-LC Associate at Hyderabad site to support the operations team.
- Good communication skills - ability to communicate with internal/external stakeholders clearly and concisely.
- Ability to dive deep into unique cases and provide conclusive insights.
- Fungible to transition within work types, flexibility to work across shifts (24/7 shifts) and staggered week offs.
- Analyze and detect exceptions.
- Demonstrate flexibility to work overtime hours as per business requirement.
- Strong learning ability.

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