Back Office Operations

1 week ago


Mumbai, India T&N Business Services Pvt. Ltd. Full time

Job Summary & Key Responsibilities:

- Back-office operations for non-voice role
- Provide PFP fulfillment support to ensure client ad schedules are optimized to

align with performance
- Perform match back between client sales file and call cap or subscriber data to

identify sales attributed to different campaigns
- Populate ad count, calls, revenue into Optimization Trackers
- Provide monthly priority fill and kill list for the layout team
- Optimize clients on market calendars to promote highest performing ad size
- Build monthly ad schedules based on the recommendations provided by the

Performance Analyst (Stakeholder)
- Update monthly ad schedules with spec ad, expiration dates, promo codes

received from CSM
- Upload ad schedule and route to Order Entry team and manage the final

creative upload.
- Prioritize work effectively to meet SLA
- Meet defined daily targets set for the process
- Flexibility to support different queues within the process not limiting to one team
- Documentation of requirements to ensure smooth automation of reporting
- To act as the central point for client requiring services on our print product
- To promote a positive environment of partnership working across on/offshore

teams

Requirements and Key Skills:

- English communication (both verbal and written)
- Ability to prioritize workload and meet strict deadlines
- Good presentation skills & reporting
- Focused and detail-oriented
- Strong Excel knowledge including pivot tables, charts, and VLOOKUP function
- Well versed with Internet technologies
- Analytical Thinking & Problem-Solving ability

Qualifications & Experience
- Graduation (Any stream)
- Minimum 2 years of professional experience in relevant work profile

Location
- Goregaon East - Mumbai - India

Shift Timings
- Afternoon Shift - 2:30 PM to 11:30 PM
- Monday - Friday working days and 1 Saturday per month

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹450,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)


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