Customer Care Executive

**Customer Care Executive - Duties & Responsibilities**

**Company**: Chemmanur Credits and Investments Limited
**Location**: BOCHE GOLD LOAN, Door No.KP 3/171l,M Shah Group Building, Opp Koduvally Stand, Bus Stand Road, Koduvally,Kozhikode-673 576 04952210307
**Contact**:
WhatsApp: 8606394422 / 9048875594

**Position Summary**:
As a **Customer Care Executive** at Chemmanur Credits and Investments Ltd., you will play a key role in delivering excellent customer service while driving the sales of our financial products. Your responsibilities will include achieving product-specific targets, managing day-to-day gold loan operations, and ensuring regulatory compliance—all while maintaining strong client relationships.

**Key Responsibilities:1. Sales & Target Achievement**
- Achieve monthly and quarterly sales targets across products:

- **Gold Loans**:

- **Non-Convertible Debentures (NCDs)**:

- **Subordinate Debt (SDs)**:

- **Health Insurance**:

- **Hospicash**:

- **Life Insurance**, and other cross-sell opportunities.
- Collaborate with branch staff to meet overall team targets.

**2. Customer Service & Relationship Management**
- Provide timely, polite, and solution-focused service to customers.
- Handle queries, address complaints, and ensure a high level of customer satisfaction.
- Build trust and maintain strong, long-term customer relationships.

**3. Gold Loan Operations**
- Accurately appraise gold using purity testing and valuation methods.
- Follow up on loan renewals, interest payments, and repayments.

**4. Cross-Selling & Product Promotion**
- Identify customer needs and offer appropriate financial products.
- Educate customers on features, benefits, and terms of various offerings.

**5. Regulatory Compliance & Documentation**
- Follow **RBI guidelines**, **KYC norms**, and internal compliance procedures.
- Maintain accurate records and handle customer data with confidentiality.

**6. Reporting & Coordination**
- Update the Loan Management System (LMS) regularly.
- Prepare daily/weekly sales and performance reports.
- Liaise with other departments to address customer or operational needs.

**7. Skill Development & Team Support**
- Participate in continuous learning programs and skill enhancement workshops.
- Support team members and contribute to a positive work environment.

**Salary & Benefits**:
**Competitive and industry-standard**
Negotiable based on experience and qualifications

**How to Apply**:
**WhatsApp**: 8606394422 / 9048875594

**Job Types**: Full-time, Permanent, Fresher, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,100.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person