Service Delivery Coordinator/administrator

12 hours ago

Bengaluru Karnataka, India A&O IT Group Full time

**LOCATION: Bangalore / Hybrid working**

As Service Delivery Coordinator (SDC), you will be responsible for supporting the smooth and efficient delivery of services to clients. You will act as a liaison between clients, internal teams, and external vendors, working to meet deadlines and budgets, gaining experience in role with a view to later promotion to Service Delivery Manager (SDM).

The SDC is responsible for supporting the Service Delivery team to ensure retention of existing business and explore and secure areas for business growth.

**KEY RESPONSIBLITIES**:

- To support the Service Delivery team as a point of contact on selected accounts.
- To foster strong working relationships with engineers and partners on site.
- To assist with client service reviews.
- Working in our internal contractor management tools
- Completing daily / weekly and monthly billing and costing
- Generation of service review data and slides
- To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
- To help with the management of service partners both in the UK and internationally.
- To support the management of third-party relationships.
- Plus any other activities that enhance the service or financial performance of assigned accounts.
- To comply with internal company process and procedures and provide support in relevant audits and QA processes.

**ESSENTIAL SKILLS & QUALIFICATIONS**
- Experience of working in the IT industry
- Financial knowledge / understanding
- Excellent MS Office 365 skills - Word, Excel, PowerPoint, Outlook
- Team player with excellent communication skills, verbal and written
- Proactive, displays initiative and is eager to progress
- Organised, able to manage time effectively and prioritise tasks.
- Flexible and adaptable to meet changing business demands and working environments.

**ABOUT US**:
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.

**OUR VALUES**:
Our team prides itself on our core values and commitment to **doing the basics brilliantly**. If you too strive to **engage & delight**, we would love to hear from you.

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