Smo - Service Delivery Coordinator

**General Information**:

- Req #
- WD00082639
- Career area:

- Services
- Country/Region:

- India
- State:

- Karnataka
- City:

- BANGALORE
- Date:

- Monday, May 19, 2025
- Working time:

- Full-time

**Additional Locations**:

- India - Karnātaka - Bangalore
- India - Karnātaka - BANGALORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Position Title :SMO Service Coordinator**

This is a newly created SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

**Position Responsibilities**
- Oversee installation and setup of Desktop, Laptop and Tablet devices (Order Management)
- Management of incidents and requests for DaaS customers (Support issues)
- Monitoring and managing inventory levels (Inventory, Kanban Management, Supply Management)
- Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
- Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
- Invoicing the customer and vendor for services delivered
- Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
- Ensure customer satisfaction at all times
- Processing Orders for New devices, re-deploying devices
- Prepare documentation to record and track SLA performance and other reporting requirements
- Provides technical feedback on process issues to improve overall service delivery
- Produce Billing Report
- Ensure that the invoices are presented to the customer on time
- Ensure Service Reporting are done on a timely basis.

**Position Requirements**:

- 4-5 years project coordination experience, ideally in services environment
- Extremely Fluent English since the position liaises with Global Customers
- Experience with ticketing tools
- Excellent Skills in Excel
- Persistent, detail oriented, able to multitask
- Exposure to tools like SAP is an added advantage

**Additional Locations**:

- India - Karnātaka - Bangalore
- India - Karnātaka - BANGALORE
- India
- India - Karnātaka
- India - Karnātaka - Bangalore ,
- India - Karnātaka - BANGALORE

**NOTICE FOR PUBLIC**

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.