Customer Service Associate

2 weeks ago

Hyderabad, India IntouchCX Full time

**About the Job**:Are you a customer service professional with an interest in technology? If so, this could be the role for you We are looking for a self-motivated individual with an excellent technical background. Our Technical Support Associates will provide Multi-level assistance by diagnosing and troubleshooting issues from our Clients with the goal of providing the best solution.

**Responsibilities**:

- Troubleshoot customers issues via Chat, remote access, and diagnostics.
- Collaborate with customers and advise about technical issues. Answer questions

regarding issues, and make recommendations.
- Troubleshoot network and connection issues.
- Manage customer expectations regarding estimated response times.
- Go the extra mile to engage with customers, solving their issues and ensuring

satisfaction.
- A minimum of 1 year of experience of Technical Support with international Clients
- Excellent judgment skills to be able to properly evaluate situations and immediately

provide effective solutions
- The ability to learn new skills and quickly absorb and interpret new information,

products, and features from the perspective of the customer
- Excellent Communication Skills, Problem Solving and Customer Service Skills
- Strong analytical & Interpersonal skills

**Preferred Skills/Abilities/Exposure**:

- Graduate/Post Graduate
- Should possess effective and excellent communication skills (Verbal & Written)
- Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
- 100% Work from Office

**Perk and Benefits**:

- PF and ESI / Health Insurance
- 2 way transportation both pick up & drop
- Incentive plans based on performance
- 5 working days with 2 week offs

Work Location: Hyderabad

with relevant documents (Offer letter, last 3 months payslips, and RL)

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Speak with the employer**
+91 9620301459

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