Voice Process(Us)

7 days ago

Mohali Punjab, India InfluxService Full time

**Designation:

- US(voice Process)**

**Experience:

- Fresher - 5 Year**

**Job Location:

- Mohali, Chandigarh**

**Key Responsibilities**:
**Must have good communication skills in English.**
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services,
- pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working
- to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as
- industry trends and best practices.

**Job Types**: Full-time, Fresher

**Salary**: ₹8,785.74 - ₹22,062.70 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Total work: 1 year (preferred)
- International voice process: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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