
Voice Process(Us)
2 weeks ago
**Designation:
- US(voice Process)**
**Experience:
- Fresher - 5 Year**
**Job Location:
- Mohali, Chandigarh**
**Key Responsibilities**:
**Must have good communication skills in English.**
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services,
- pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working
- to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as
- industry trends and best practices.
**Job Types**: Full-time, Fresher
**Salary**: ₹8,785.74 - ₹22,062.70 per month
**Benefits**:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Total work: 1 year (preferred)
- International voice process: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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