Us Voice Process

2 weeks ago

Mohali Punjab, India InfluxService Full time

**Designation: Us voice process**

**Experience:

- Fresher - 1 Year**

**Job Location:

- Mohali, Punjab**

**Key Responsibilities**:

- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs

and concerns.
- Providing accurate and timely information to customers about products and services,

pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working

to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the

company's CRM system.
- Maintaining a high level of knowledge about the company's products and services, as well as

industry trends and best practices.

**Requirements**:
**verbal and written communication skills in English.**
- Previous experience in a customer service and sales role, preferably in a call center

environment.
- Strong problem-solving skills and the ability to think on your feet.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.

**Education**:

- Bachelor's degree in any field is preferred.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹21,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Application Question(s):

- what is your current salary ?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- fluent English (preferred)

**Location**:

- Mohali, Punjab (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9878166270

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