Dynatrace Admin

**JOB DESCRIPTION**
**Dynatrace Admin-L3**
TypeDirect PayrollLocationMumbaiExperience10 + yearsRoleDynatrace Admin-L3CertificationsDynatrace Associate certification is Mandatory

Qualification & Experience
- B. Tech / BE
- 10 + years of relevant experience
- Delivery of quality, cost-effective infrastructure services in a complex & high availability environment
- Proven ability to plan and execute workload in a pressurized & dynamic environment.
- ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines.

Skills Required
**Technical skills**
- Strong Knowledge in Dynatrace tool administration concepts.
- Experience on APM related areas on Java,.NET and PHP
- Ability to direct and guide team to resolve crisis situations within prescribed SLAs
- Ability to provide consultation for new projects, functionalities, migrations, upgrades.
- Ability to direct and guide team to resolve crisis situations within prescribed SLAs
- Ability to plan, initiate and manage special tasks/projects.

**Analytical skills**
- Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.

**Process skills**
- Ability to resolve service requests. Strong attention to detail and the ability to follow processes.
- Strong Knowledge of ITSM processes

**Other skills**
- Customer interface experience (managing expectations; negotiating compromise solutions).
- Should have good communication and interpersonal skill.
- Should be willing to work in a 24*7 environment.
- Experience in team handling.
- **ROLES AND RESPONSIBILITIES**
- Providing L1/L2/L3 support in dynatrace all activities.
- End2End knowledge on dynatrace implementation.
- At least one PoC should have hands on experience.
- Should have strong in any one of the cloud implementations.
- Expertise in Configure the Process and Service detection rules.
- Good experience in RUM i.e. User action/session properties, request attributes, SLOs, calculated metrics, Mobile app user experience monitoring, Key user action metrics, Funnel charts for journeys etc
- Easy to adapt new configurations based on the customer requirements.
- Ability to understand and map key problem areas basis the explanation given by the customer.
- Good to have dynatrace certification.
- Should have strong knowledge in all dynatrace services and functionalities.
- Expertise in problem solving within the deadlines without impact to the customer.
- Expertise in raising support tickets and follow-up's, and connecting with dynatrace supporting people.
- Always fulfill the customer requirements.
- Articulate how APM will help the customer transform his current approach of problem solving.
- Have excellent oral and written communication skills, be a team player.
- Application architecture and Business impact of downtime.
- Preparing the monthly shift roaster and manage the team members.
- Dynatrace integrations to any ITSM tool.
- Knowledge in Synthetic Monitoring Concept and implementation.
- Strong knowledge on ITIL processes like Incident, Problem and Change Management.
- Strong knowledge on UNIX commands.

Copyright 2014. All Rights Reserved. Tech Mahindra Confidential. 1
- Role:
IT Support - Other
- Salary:
15,00,000 - 20,00,000 P.A.
- Industry:
IT Services & Consulting
- Functional Area:
IT & Information Security
- Role Category:
IT Support
- Employment Type:
Full Time, Permanent
- Key Skills

Administration

dynatrace admin

Dynatrace

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
B.Tech/B.E. in Any Specialization
- PG:
M.Tech in Any Specialization

**Company Profile**:

- Orcapod Consulting Services Private Limited
- Orcapod