Customer Escalation Executive

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good. We take immense pride in...

1. Overview of Team Structure, Function, and Department Support to AirbnbThe hiring is for an expert who will be deployed in the Escalations Team. This team is primarily responsible for:Triaging escalations to the correct team once received.Actioning and resolving high-priority escalations requiring immediate assistance.The Escalations Team functions as part...

Job Description MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data...

Job Description Job Description Resolution Team Executive (Order Problem Handling) Department: Customer Experience / Resolution Location: [Insert Location] Reports To: Team Leader Resolution Team Role Overview The Resolution Team plays a critical role in delivering a seamless post-purchase experience to customers. As a Resolution Team Executive, you will be...

Job Summary:We are seeking a motivated and customer-focused Call Center Agent with the title as “AI Escalation Specialist” to join our dynamic team. In this role, you will be the first point of contact for our customers, responsible for addressing their inquiries, resolving issues, and providing information about our products and services. The ideal...

**Job Title**: Customer Care Executive **Experience**: Fresher to 6 Months **Location**: Gurgaon **Job Type**: Full-Time **Industry**: E-Commerce **Job Summary**: **Key Responsibilities**: - Handle inbound and outbound calls professionally and efficiently. - Respond to customer queries via chat and calls. - Provide accurate information and resolve...

Regularly monitor social media platforms, such as Facebook, Twitter, Instagram, LinkedIn, and others, for customer inquiries, complaints, or feedback requiring escalation. - Assess and prioritize incoming social media escalations based on urgency, severity, and potential impact on the brand. Quickly identify critical issues that need immediate attention. -...

We are seeking a dynamic and customer-focused individual to join our team as a Multilingual Customer Support Executive. As a vital member of our customer service team, you will be responsible for providing exceptional support to our diverse customer base across various communication channels. Key Responsibilities: Collaborate with other departments to...

**Job Title**: Customer Support Executive - Domestic Voice Process **Location**: Sector 66, Gurgaon **Process**: Domestic Voice (Inbound/Outbound) **Key Responsibilities**: - Handle inbound and outbound customer calls professionally. - Resolve customer queries related to services, claims, or accounts. - Maintain accurate records of interactions and...

**Non-Voice Process** **Position**:Customer Support Executive (Non-Voice Process) **Location**:Gurgaon **Salary**: Upto INR 35,000 CTC + Incentives up to INR 15,000Shift **Experience**: Minimum 6 months experience required Typing Speed: Minimum 30 words per minute (WPM) Job Responsibilities: **Chat Process**: Respond to customer queries via chat...