ai escalation specialist(customer support)

Ethara AI, a division of Green Rider Technology LLP, is at the forefront of AI post-training, evaluation, and domain-specific vertical creation for large language models (LLMs). We combine computer science expertise with advanced AI workflows to build reliable, scalable, and industry-ready AI systems.Our teams specialize in Supervised Fine-Tuning (SFT),...

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.At Roblox, we're building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to...

Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

Company DescriptionFor over 33 years, VLCC has been redefining beauty and wellness with science-backed solutions. Our extensive range of services and products are designed to meet your unique needs and are supported by a team of skilled professionals. With a commitment to innovative and expert care, we empower individuals to unlock their true beauty and...

This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-time We are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer experience...

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

Roles and ResponsibilitiesProvide exceptional customer support through email, chat, and social media channels to resolve customer queries and concerns in a timely manner.Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.Utilize problem-solving skills to troubleshoot issues and escalate when necessary.Collaborate...

Key Responsibilities:Call and assist customers who report issues with their vehicles (mechanical, electrical, or software-related).Provide accurate information and solutions regarding warranty coverage, claims, and service processes.Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.Raise and track...

Head of AI & ML PlatformsFocus: Voice AI, NLP, Conversation Intelligence for Omnichannel Enterprise SalesLocation: Sector 63, Gurugram, Haryana — Full-time, 100% In-Office Work Hours: 10:30 AM – 8:00 PM, Monday to Friday (2nd and 4th Saturdays off) Experience Required: 8–15 years in AI/ML, with 3+ years leading teams in voice, NLP, or conversation...

About the Role:We are looking for a compassionate and proactive Customer Support Executiveto manage post-surgery patient experience. The role focuses on ensuring smooth recovery support, addressing patient queries, and coordinating with internal teams for timely resolutions.Key Responsibilities:Serve as the primary contact for patients after surgery to...