Application Azure L2

Department
- Operations and Service Delivery
- Job posted on
- May 28, 2025
- Employee Type
- FTE
- Experience range (Years)
- 0 - 0

JD

Job Scope:
The Azure L2 Support Engineer is responsible for managing and supporting cloud infrastructure hosted on Microsoft Azure. This role involves monitoring, incident management, performance tuning, and ensuring adherence to organizational SLAs and compliance requirements. The resource will play a key role in ensuring system reliability, cost optimization, and proactive service improvements. Working in a general shift, the engineer will coordinate with both internal teams and external vendors to resolve technical issues efficiently and support continuous service enhancement initiatives.

Job Responsibilities:

- Manage and monitor all installed systems and infrastructure in the Azure environment to ensure high availability.
- Investigate and resolve technical issues related to Azure VMs, Azure AD, storage accounts, VNets, and related services.
- Provide L2 level troubleshooting for incidents escalated from the L1 support team, ensuring timely resolution and documentation.
- Perform daily health checks of Azure subscriptions and ensure alerts are addressed within SLA.
- Maintain, configure, and troubleshoot hybrid cloud solutions (on-premises and Azure).
- Monitor and optimize cost consumption using Azure Cost Management tools.
- Develop scripts using PowerShell or CLI for task automation and improved system efficiency.
- Participate in root cause analysis of major incidents and support preventive action planning.
- Ensure proper documentation of SOPs, incident resolution steps, change requests, and system configurations.
- Collaborate with architecture and engineering teams for cloud migrations and infrastructure deployments.
- Support internal audits and ensure adherence to ISO/ITIL standards and security policies.

Must have Skills:

- Hands-on experience with core Azure services such as Azure Virtual Machines, Azure AD, Azure Storage, VNETs, NSGs, Azure Monitor, and Backup.
- Strong knowledge of Azure governance practices including tagging, policies, blueprints, and RBAC.
- Proficient with PowerShell scripting, Azure CLI, and ARM templates for automation and provisioning.
- Experience with Azure Site Recovery (ASR), Azure Backup, and replication setup and troubleshooting.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience using monitoring tools such as Azure Monitor, Log Analytics, and third-party integrations.
- Working knowledge of network concepts like IP addressing, VPN Gateway, DNS, Load Balancers, and Firewalls.
- Knowledge of backup strategies, DR planning, and business continuity best practices in Azure.

Behavioral Attributes:

- Excellent verbal and written communication skills for technical documentation and stakeholder interactions.
- Strong analytical and logical reasoning with attention to detail.
- Proactive attitude toward identifying and resolving recurring issues.
- Ability to prioritize tasks under pressure and meet strict deadlines.
- Self-motivated, team-oriented, and capable of working independently with mínimal supervision.
- Commitment to continuous learning and skill development in evolving cloud technologies.

Qualification and Experience:
Bachelor’s degree in Computer Science, Information Technology, or equivalent technical discipline.

4-5 years of relevant experience in IT infrastructure and operations, with at least 3 years in cloud support roles focused on Microsoft Azure environments.

**Certifications**:

- Microsoft Certified: Azure Administrator Associate (AZ-104)
- ITIL Foundation Certification (preferred)
- Additional relevant certifications such as Azure Security Engineer Associate (AZ-500) or Microsoft Certified: Azure Solutions Architect Expert are a plus.