Aftersales Coordinator

14 hours ago

Ghansoli Navi Mumbai Maharashtra, India Mast Climber Spares & Services Pvt.Ltd Full time

**Customer Support**: Serve as the primary point of contact for customers' aftersales queries, including service requests, technical assistance, and product warranties.
- **Service Coordination**: Schedule and coordinate field service engineers or technicians for maintenance, repairs, and installations as needed.
- **Spare Parts Management**: Manage and coordinate the supply of spare parts, ensuring timely availability to meet customer needs, followup for import order, preparation of offers and coordination with clients.
- **Order Processing**: Process aftersales orders, including maintenance contracts, spare parts, and repairs, ensuring accuracy and promptness.
- **Warranty Management**: Administer warranty claims and ensure all relevant documentation is in place for warranty validation.
- **Service Level Agreements (SLAs)**: Ensure service requests are handled within agreed SLAs and maintain regular communication with customers regarding the status of their requests.
- **Complaint Resolution**: Handle customer complaints related to aftersales services, ensuring a swift and satisfactory resolution.
- **Reporting**: Prepare MIS Reports on aftersales activities, including key metrics, AFS Order Registers, Collections & Projections.
- **Collaboration**: Liaise with internal teams such as sales, procurement, and technical departments to ensure seamless aftersales support.
- **Documentation**: Maintain comprehensive records of imported spares, customer interactions, services rendered, and follow-up actions.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales Co-ordinator: 2 years (preferred)
- Manufacturing: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7977643117

  • Aftersales Executive

    1 week ago

    Mumbai, Maharashtra, India Mache Retail Pvt Ltd Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Location: Mumbai( Male Candidates Only)Company: Sambhav GroupAbout the Company:Sambhav Group is a reputed real estate developer known for delivering quality residential and commercial projects across Mumbai. We are committed to providing exceptional customer satisfaction and service throughout the customer journey — from booking to handover and beyond.Role...

  • Automotive Service Advisor

    7 days ago

    Navi Mumbai, India Universal Auto Works Full time

    Company DescriptionUniversal Auto Works is a luxury vehicle services and parts company specializing in Premium & Luxury European Marques such as Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes-benz, Mini, Range Rover, Porsche & Volvo. We offer extensive maintenance and repair services along with genuine and OEM replacement parts to ensure optimal...

  • Automotive Service Advisor

    3 days ago

    Navi Mumbai, India Universal Auto Works Full time

    Company Description Universal Auto Works is a luxury vehicle services and parts company specializing in Premium & Luxury European Marques such as Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes-benz, Mini, Range Rover, Porsche & Volvo. We offer extensive maintenance and repair services along with genuine and OEM replacement parts to ensure optimal...

  • Automotive Service Advisor

    4 days ago

    Navi Mumbai, India Universal Auto Works Full time

    Company Description Universal Auto Works is a luxury vehicle services and parts company specializing in Premium & Luxury European Marques such as Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes-benz, Mini, Range Rover, Porsche & Volvo. We offer extensive maintenance and repair services along with genuine and OEM replacement parts to ensure optimal...

  • Automotive Service Advisor

    7 days ago

    Navi Mumbai, India Universal Auto Works Full time

    Company Description Universal Auto Works is a luxury vehicle services and parts company specializing in Premium & Luxury European Marques such as Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes-benz, Mini, Range Rover, Porsche & Volvo. We offer extensive maintenance and repair services along with genuine and OEM replacement parts to ensure optimal...

  • Automotive Service Advisor

    2 weeks ago

    maharashtra, India Universal Auto Works Full time

    Company Description Universal Auto Works is a luxury vehicle services and parts company specializing in Premium & Luxury European Marques such as Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes-benz, Mini, Range Rover, Porsche & Volvo. We offer extensive maintenance and repair services along with genuine and OEM replacement parts to ensure optimal...

  • Automotive Service Advisor

    1 week ago

    maharashtra, India Universal Auto Works Full time

    Company Description Universal Auto Works is a luxury vehicle services and parts company specializing in Premium & Luxury European Marques such as Audi, Bentley, BMW, Jaguar, Land Rover, Mercedes-benz, Mini, Range Rover, Porsche & Volvo. We offer extensive maintenance and repair services along with genuine and OEM replacement parts to ensure optimal...

  • Customer Care

    1 week ago

    Malad, Mumbai, Maharashtra, India Gandhi Automation Pvt Ltd Full time

    **Role -CUSTOMER CARE** - Register service requests and provide clients with reference numbers and clear information on visit procedures. - Collaborate with internal departments to ensure timely and effective service coordination. - Support Field Service Engineers (FSEs) in preparing accurate and comprehensive service reports. - Review service reports and...

  • Aftersales Executive

    2 days ago

    Bhosari, Pune, Maharashtra, India Volt Control System Full time

    **Job title: after sales service engineer (desk job)** **Responsibilities** - Ensure that the customer receives the sales, engineering and technical support necessary to provide solutions that meet their needs - Prepare sales quotations including design recommendations, cost and technical data. - Coordinates project management of sales orders between the...

  • Service Advisor

    3 days ago

    mumbai, India Mahindra NBS International Ltd Full time

    Company DescriptionNBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited, operates 4 exclusive showrooms for Mahindra's personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Strategically located for customer convenience, we offer comprehensive auto finance options, auto insurance, exchange facilities, and...