Customer Care Executive

2 weeks ago

Karimnagar, India Ferty9 Fertility Center Full time

1. To remain well-groomed as per company policy.

2. Handling telephonic inquiries of the patients and keeping a record of the same.

3. Booking new and follow-up appointments of the patients online and directly in Palash

4. Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.

5. Greeting and welcoming the patients/guests/consultants both voice and face-to-face.

6. Assisting patients to fill-up the registration form and then registering patients in Palash

7. Collecting payments and generating receipts for the patients.

8. Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.

9. Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.

10. Following the patient flow as per standards and coordinating the same with other roles in the center.

11. Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.

12.Managing the patients waiting time in peak hours

13. Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)

14. Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.

15. Obtaining and entering new patient demographics

16. Reviewing all forms for accuracy and completion according to Canter policies prior to accepting

17. Billing for the patients and closure of account on daily basis before leaving

.18. Collecting feedback forms from the patients and documenting the same. End of the day preparing and analyzing reports to manager (feedback and other reports).

19.Appointment booking and follow ups for OPD patients.

20.Rescheduling of the OPD appointments.

21. Daily reports sending it to all concern department. ST R Fertility Private Limited (CIN: U74900TG2014PTC096821)Key Result Areas

22.Efficient appointment management and % Cancellation

23.Patient Feedback and rating

24.Billing

25.Report

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9701494001

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