Patient Relation Officer

1) Responsible to develop and implement strategies to promote healthcare services to prospective patients at clinic.

2) Build and maintain strong relationships with patients and their families to ensure a seamless patient services by coordinating appointments, addressing queries, and providing necessary information.

3) Responsible to monitor and analyze the patients’ rights and responsibilities.

4) Responsible to collaborates with the quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.

5) Responsible for making patients aware of health services and facilities available for patients.

6) Responsible to act as a primary point of contact for patient inquiries, concerns, and other feedbacks.

7) Responsible to provide health counseling to the patient and helping them to understand about the treatment.

8) Responsible to provide counseling and respond to patient’s needs, requirements and concerns as appropriate.

9) Responsible to provide financial counseling and advise on payment options available and helping them to take decisions about treatment.

10) Collaborate with marketing and medical teams to create promotional campaigns.

11) Responsible to support the operations manager to highlight operational risk and areas for improvement.

**Required skills and qualifications**

1) Graduate or equivalent in Healthcare Management, Sales or related filed.

2) Proven experience at least 4-7 years working as Patient relation officer or sales or customer service preferably in health care industry.

3) Strong communication, interpersonal, and negotiation skills.

4) Must have financial counselling skills or sales skills.

5) Ability to multitask, prioritize, and manage time effectively.

6) Team management experience.

7) Strong active-listening and verbal-communication skills.

8) Proficiency in problem-solving.

Salary + Incentive

Across Telangana & Andhra Pradesh.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person