Client Partner

1 week ago

Mumbai, India Access Healthcare Service Full time

**Job Location: Pune, India**
- Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post-call analysis for the claim follow-up
- Assess and resolve inquiries, requests, and complaints through calling to ensure resolution at the first point of contact
- Provide accurate product/ service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc. prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

**Job Requirements**

To be considered for this position, applicants need to meet the following qualification criteria:

- 1-4 Years experience in accounts receivable follow-up/denial management for US healthcare customers
- Fluent verbal communication abilities/call center expertise
- Knowledge of Denials management and A/R fundamentals will be preferred
- Willingness to work continuously in night shifts
- Basic working knowledge of computers.
- Prior experience working in a medical billing company and using medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training.
- Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus.
- We are also hiring fresh life sciences graduates as Assistant Client Partners.

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