Front Office Executive

**Front Office Executive - Centro Hotels**

**Location**: Pune, India

**About Us**:
Centro Hotels, the flagship brand of SARC Hospitality, established by Chaitanya and Aishwarya Adgaonkar, is a boutique hotel crafted for the modern traveler. Located in the bustling heart of Pune, Centro combines affordability with a guest experience that rivals higher-end hotels, offering unique amenities and a design-led environment. Our commitment to sustainability, continuous innovation, and heartfelt service is reflected in every aspect of our operations, making each guest’s stay memorable and delightful.

**Job Overview**:
**Key Responsibilities**:

- **Guest Reception & Check-In/Out**:

- Welcome guests with a warm and friendly demeanor, ensuring a smooth and efficient check-in process.
- Handle check-out procedures accurately, ensuring all guest accounts are settled promptly.
- Assist guests with any inquiries, requests, or concerns during their stay, ensuring they have a comfortable and enjoyable experience.
- Manage room assignments and coordinate with housekeeping to ensure rooms are ready for arriving guests.

**Reservation Management**:

- Handle reservations, cancellations, and modifications, ensuring all information is accurately recorded in the hotel management system.
- Coordinate with the sales team to accommodate group bookings and special requests.
- Maintain up-to-date knowledge of room availability, rates, and special offers to maximize occupancy and revenue.

**Customer Service Excellence**:

- Provide personalized service to guests, anticipating their needs and going above and beyond to ensure satisfaction.
- Handle guest complaints and resolve issues in a professional and timely manner, escalating to management when necessary.
- Offer information and recommendations about local attractions, dining options, and hotel amenities.
- Coordinate guest services, including transportation, luggage assistance, and special arrangements.

**Administrative Duties**:

- Maintain accurate guest records, including check-in/check-out details, billing information, and special requests.
- Prepare daily reports for management, including occupancy rates, revenue summaries, and guest feedback.
- Assist with billing and payment processing, ensuring accuracy and security.
- Manage the front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.

**Collaboration & Communication**:

- Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and exceptional guest experiences.
- Communicate guest preferences, special requests, and feedback to relevant teams to enhance service delivery.
- Participate in daily briefings and team meetings to stay informed of hotel operations and events.

**Health & Safety Compliance**:

- Ensure the front office operates in compliance with all health, safety, and security policies.
- Monitor the safety and security of the hotel premises, reporting any suspicious activity or safety concerns to management.

**Qualifications**:

- Bachelor’s degree or diploma in hospitality management, business administration, or a related field.
- Proven experience as a Front Office Executive, Receptionist, or in a similar customer-facing role in the hospitality industry.
- Excellent communication and interpersonal skills, with a strong focus on guest service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career growth and professional development within SARC Hospitality.
- A dynamic and inclusive work environment.
- Employee discounts on dining and events at Chirp and Bloom.
- The chance to be part of a team that is redefining hospitality standards in India.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

**Education**:

- Diploma (required)

**Experience**:

- Front desk: 1 year (required)

**Location**:

- Pune City H.O, Pune, Maharashtra (required)

Work Location: In person