Infor M3 L1-l3 Support

3 days ago

Hyderabad Telangana, India Gleecus TechLabs Pvt. Ltd Full time

**About the Role**

**Responsibilities**
-   Monitor, analyze, and resolve incidents across Infor M3 modules (OIS, MMS, PPS, DIS, etc.)
-   Provide L1-L3 support, including ticket triage, batch job failure analysis, and functional troubleshooting
-   Escalate and coordinate with development and infrastructure teams as needed
-   Work with users and business teams to document issues, replicate problems, and drive resolution
-   Maintain system uptime through proactive monitoring and alert management (Smart Office, H5)
-   Support integrations and data flows using ION, MEC, and APIs (Level 2-3)
-   Document SOPs, issue logs, and known-error databases for continuous improvement

**Required Qualifications**
-   **2-6 years of experience** in Infor M3 ERP support, with strong exposure to Supply Chain modules (MMS, OIS, PPS, DIS). **If you have more than 10yrs of experience please skip this one.**
-   Experience with Infor Smart Office, H5, and familiarity with job queues and M3 logs
-   Strong understanding of basic ERP workflows - Order-to-Cash, Procure-to-Pay
-   Experience working in ticketing tools like ServiceNow, Remedy, or Salesforce
-   Ability to document issues and work independently in a remote setup
- Exposure to Infor ION, MEC, or M3 API-based integrations
-   Familiarity with IBM i (AS/400) environment, especially for M3 on-prem deployments would be a plus
-   Experience working with global teams or distributed support models
-   Prior experience in Agriculture, Food Distribution, Manufacturing, or Logistics industries is preferred

**What We Offer**
-   HybridCompetitive Pay Packages
-   Long-term engagement supporting a critical global ERP platform
-   Opportunity to work in a multi-region support model
-   Exposure to enterprise ERP operations in supply chain and logistics

Pay: ₹500,000.00 - ₹12,000,000.00 per month

Work Location: In person

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