International Collection Process

3 days ago


Bhayandar Mumbai Maharashtra, India Epicenter Technologies Pvt. Ltd Full time

As a First-Party Collections Agent, you will work directly for the lender or creditor (such as a bank, credit card company, or telecom provider) to recover outstanding payments from customers while maintaining a strong customer service approach.

Key Responsibilities:
Negotiate repayment plans that work for the customer and meet company guidelines.

Update and maintain accurate records of all customer interactions.

Identify and escalate potential issues such as disputes or fraud.

Follow all regulatory and compliance guidelines (RBI, company policy, etc.).

Meet daily/weekly/monthly recovery and call targets.

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- US shift

**Language**:

- English (preferred)

Work Location: In person



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